Ordering / Payment
Paying online is simple, we accept PayPal and Visa, Visa Electron, Switch/Solo and MasterCard through Sage pay. If you are paying by credit card there is a 2% surcharge. We cannot accept Maestro or American Express.
If you wish to place an order and pay by cheque or postal order then please contact us. Cheques should be made payable to Honeyrose Products Limited and sent with clear delivery instructions and a contact telephone number.
When is my credit card debited?
Your card will normally be debited when the goods are ordered. If certain items in your order are out of stock we will contact you and you can either have the goods sent when they are in stock or we can refund the amount to your card. We are also able to cancel or refund individual items of your order should this become necessary.
If the goods ordered are dispatched to an address other than the address that the card is registered to we will not accept any responsibility for loss of goods for whatever reason.
Our products are offered subject to availability. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back to your card. Payments will be refunded to the card used to purchase the goods.
Prices are subject to change without notice. Honeyrose Products Ltd reserve the right to refuse any order, at our sole discretion. However, if we do refuse your order, we may tell you our reasons.
Acknowledgement of Orders
We will acknowledge all orders by e-mail. Acknowledgement of an order does not constitute acceptance of your order by us. It is simply a confirmation to you that the order has been received.
What if I do not receive my goods?
Please wait 7 days if you are in the UK or 14 days if you are overseas. If you do not receive your goods after this period of time, please contact us at firstname.lastname@example.org or telephone us at 0044 (0) 1473 467949 with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will endeavour to resolve the issue as quickly as possible.
In placing an order, you are confirming the following statements: “I am 18 years of age or older. I believe I am permitted by law to receive these products in my country for my own personal use, which is the basis on which I am purchasing the products. I understand that I will be liable for any local country or state taxes, should these arise.”